Help centre

Getting Started

Which devices can I watch Nepal On Demand on?

Nepal On Demand is available on mobile, tablets and TV. 

To Download the app on your phone or tablet or Set Top Box (STB), click on the link below: 

Android Store Link (https://play.google.com/store/apps/details?id=com.ideatechnow.npl001)

Apple iOS Store Link (https://apps.apple.com/us/app/nepal-on-demand/id1438477767)

You can also cast the service on TV using Chromecast (for android devices) / Apple AirPlay (for iOS devices)

To watch directly on TV, download the app on your Amazon FireStick. 

https://www.amazon.com/PineNut-Media-Limited-Nepal-Demand/dp/B07MJGTRL4

How do I install Nepal on Demand?

Android

  • Go to Google Play Store on your phone or tablet
  • Search for NEPAL ON DEMAND
  • Tap on “Install” button
  • Wait until installation completes
  • Click “Open”

iOS

  • Go to App Store on your phone or tablet
  • Search for Nepal On Demand
  • Tap on “GET” button
  • Wait until installation completes
  • Click “Open”

Android TV

  • Launch Android TV and search for Nepal On Demand – Nepal On Demand Android TV

Amazon Fire TV

  • Launch Amazon Fire TV and search for Nepal On Demand – Nepal On Demand Amazon Fire TV

How Do I create a Nepal On Demand Account?

To create a Nepal On Demand account, you can register with us as follows:

Ooredoo Subscriber: If you are a Ooredoo subscriber, you can subscribe and create your account on Nepal On Demand by sending a SMS to 92509.

To subscribe for a week for 6 QAR / Week, Text SW to 92509.

To subscribe for a month for 16 QAR / Month. Text MW to 92509. 

On the website: Click SIGN UP buttons anywhere on the website, enter your billing details and off you go. 

On Android App: On the home screen, click on SIGN UP, enter the relevant details and off you go.

On iOS App: You cannot sign up on the iOS app right now. You have to first register your account on the website and then login to the app on iOS. On Amazon FireStick: You cannot sign up on Amazon FireStick app. You have to first register your account on the website and then login to the app on Amazon FireStick.

What are the system requirements for Nepal On Demand?

The Nepal On Demand app for iOS can be installed for free on any iOS device running iOS version 7.0 or later

The Nepal On Demand Android app can be installed for free on any Android device running Android version 4.4.2 or later. To check the version of your Android device, go to the Settings menu and select the “About phone” option

Why can’t I signup no iOS App?

We currently don’t support payment using iOS app. Because of this, you can’t sign up for the free trial on the iOS app. Register for a free account on www.nepalondemand.com and then user your login ID (email address) / password to login to the app and enjoy the service. This feature will be available in the near future. 

How many devices can I watch the service on at the same time?

This depends on your chosen plan. Typically for a weekly subscription in Qatar, you can watch on 2 devices and for a monthly subscription, you can watch on 3 devices.

Billing

What are my payment options?

In Qatar, you can pay us via your mobile operator if you are an Ooredoo subscriber. 

To subscribe for a week for 6 QAR / Week, Text SW to 92509.

To subscribe for a month for 16 QAR / Month. Text MW to 92509. If you are not an Ooredoo subscriber, you can visit www.nepalondemand.com and sign up using your credit card. We accept all major credit cards.

Questions about your billing date?

Your billing date is determined by the date you signed up for the account. You cannot change your billing date unless you cancel your account and restart it on the day you would like to be billed.

Will I get a refund if I cancel my Nepal on Demand Subscription?

If you cancel your Nepal On Demand subscription, it will be cancelled at the end of the current billing cycle. You do not receive a refund for the remainder of your billing period. However, your current subscription will remain active until the end of the billing period so you can continue to enjoy Nepal On Demand. There is no fee to cancel your Nepal On Demand subscription.

How do I cancel my Nepal on Demand subscription?

If you are an Ooredoo Subscriber, you can cancel your service at anytime by just sending the keyword CANCEL to 92509. 

If you are NOT an Ooredoo subscriber, to cancel your subscription, follow the following steps:

  • On www.nepalondemand.com , click “Log in” from top right corner of the page
  • From the upper right, click “Account Settings”
  • Click the “Subscriptions” button
  • Click on “Cancel Subscription” and follow instructions to confirm
  • Once complete, you will receive an e-mail confirmation

Note: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged at the beginning of the next monthly billing cycle.

What is fallback pricing?

If you are an Ooredoo Subscriber, when your subscription is renewed, it would be subject to fallback pricing.

Under fallback pricing, if your subscription is due for renewal, but you do not have enough balance in your Ooredoo account, the NOD service, will try and deduct the next possible lower amount as per plans. For eg, if you were trying to renew your account at 16 QAR per month, and your account did not have the balance, you would be charged 6 QAR per week instead. If you did not have 6 QAR in your account, we would charge you at 2 QAR per day.

Account

Can I register for Nepal On Demand using mobile operator billing?

Yes you can register using TEXT message if you are an Ooredoo subscriber. You can currently not subscribe to the service if you are a Vodafone subscriber.

I forgot my password. How do I recover it?

To recover your Nepal On Demand password click on the following link https://www.nepalondemand.com/myaccount/lost-password/

If you are an Ooredoo subscriber, to get a new password, text PASSWORD to 92509

Can I watch any movie on Nepal On Demand with my subscription?

Yes, you can watch any Nepal On Demand movie or Live TV Channels with your subscription. From time to time, we might add some movies which are available on a transaction basis only.

Can I rent or purchase individual movies instead of buying a Nepal On Demand subscription?

Yes, you can rent individual movies instead of buying a subscription, as long as those movies are made available for purchase. All movies are not available to buy on a stand alone basis.

How do I redeem a promotional code?

Promotional codes are easy to redeem just follow the steps listed below:

Web

  • Navigate to “Redeem Code” on the home page. (The link to redeem code is also available in the footer at the bottom of the site.)
  • Enter your First Name, Last Name, Email address
  • On the next screen click on REDEEM CODE
  • Input Promotional Code

Android

  • Click on Sign-Up
  • Enter your First Name, Last Name, Email address
  • On the next screen click on REDEEM CODE
  • Input Promotional Code

Currently you cannot redeem a code on iOS or Amazon FireStick service. To use the code on iOS or Amazon Firestick, redeem the code on the website and then login to the apps on iOS and Amazon FireStick. 

Note: Promotional codes can currently only be redeemed on Web and Android apps. If you redeem a promotional code, you are not eligible for other promotional offers like free trials.

How do I register for a Nepal On Demand subscription, if I am an Ooredoo Customer?

If you are an Ooredoo customer, you can register your account with Nepal On Demand by sending the following text messages to 92509.

To subscribe for a week for 6 QAR / Week, Text SW to 92509.

To subscribe for a month for 16 QAR / Month. Text MW to 92509. 

Your phone number will be your login ID.

You will be sent a text message with your password.

Devices

Which Apple devices support the Nepal On Demand app?

The free Nepal On Demand app for iOS can be installed on any iOS device running iOS version 7.0 or later. This includes:

  • iPad 2 or later
  • iPhone 4 or later
  • iPod Touch 5th generation or later
  • Apple AirPlay

Which Android devices support the Nepal On Demand app?

The Nepal On Demand Android app can be installed on any Android device running Android version 4.4.2 or later. To check the version of your Android device, go to the Settings menu and select the “About phone” option.

How can I watch Nepal On Demand Directly on TV?

You can watch Nepal On Demand directly on TV by downloading the app on Amazon FireStick. Amazon Firestick is available easily in all countries. The app works with the FireStick Remote. You can register your account on www.nepalondemand.com and then use your username / password on the amazon firestick .

If you are an Ooredoo customer, you can register your account with Nepal On Demand by sending the following text messages to 92509.

To subscribe for a week for 6 QAR / Week, Text SW to 92509.

To subscribe for a month for 16 QAR / Month. Text MW to 92509. 

Your phone number will be your login ID.

You will be sent a text message with your password.

You can then login with your username / password on the app.

Can I create a Nepal On Demand account on the mobile app?

Yes. You can create a free Nepal On Demand account on the Android app. To start creating the account, click on SIGN UP. 

You currently cannot create an account on iOS app or Amazon Firestick. To start using the app, please register on the website and login with your credentials on the app.

What text commands can I use on Ooredoo?

  • To cancel your service, text CANCEL to 92509.
  • To get a new password, text PASSWORD to 92509.
  • To get details of how to download, text HELP to 92509. 
  • To subscribe, text SW to 92509 for a weekly subscription for 6 QAR
  • To Subscribe, text SM to 92509 for a weekly subscription for 16 QAR
  • If you an registered subscriber, who has cancelled their subscription, you can text RN to 92509, renew your subscription. This will renew your subscription as per your previous plan.

How do I use Chromecast to watch Nepal On Demand movies on TV?

To watch Nepal On Demand titles on your TV using Chromecast:

  • Make sure your Chromecast and iOS or Android devices are connected to the same Wi-Fi network
  • Launch the Nepal On Demand mobile app
  • Choose the TV Channel or On Demand content you want to play.
  • Click on the Chromecast icon on the screen of your device
  • Enjoy the content on Big Screen.

Note: some titles will not playback due to licensing and video protection requirements from title owner.

Can I watch Nepal On Demand on my Apple TV?

To watch Nepal On Demand on Apple TV, you also can use Airplay with the Nepal On Demand application to stream movies from your iPad or iPhone to your Apple TV.

What permissions does the Nepal On Demand App seek and why?

The service requires you to authorize manage photo / media files on the device & to allow it to make / manage phone calls. This is required as if while watching a MOVIE / On Demand show, if you receive a call, the app knows where to pause and start from the same point when you get back to the service.

How do I use Airplay to watch Nepal On Demand movies on my Apple TV?

To use Airplay:

  • Download the Nepal On Demand iOS app from your iPad or iPhone
  • Make sure your device and Apple TV are on same network

Launch the Nepal On Demand app on your iOS device and begin playing the movie you wish to view via your Apple TV. From the play screen, look for the Airplay icon and pair it to your Apple TV. From here, you can also change your subtitle preferences. Read Apple’s detailed instructions for more information

Troubleshooting

I’m experiencing video streaming issues (choppy video playback, videos that stop and start, videos don’t play) with Nepal On Demand. What should I do?

Video streaming issues on Nepal On Demand are usually easily resolved through the following suggestions:

  • Check your bandwidth. For a good streaming experience, you need a good broadband Internet connection. For smooth playback of standard definition, a broadband Internet connection with a downstream bandwidth of at least 1 Mbps video is recommended. For high-definition video, 2.0 Mbps is recommended. To determine your downstream bandwidth, go to www.speedtest.net. Click the green “BEGIN TEST” button. Once the test is complete, you’ll find your downstream bandwidth in the box that reads “DOWNLOAD SPEED.”
  • Pause or close other applications. If you are running any bandwidth-intensive applications anywhere on your network such as another video streaming service (e.g. YouTube, Netflix), a music streaming service (e.g. Spotify, Saavn), a communications service (e.g. Skype) or file movement services (e.g. Dropbox), try pausing or closing those applications while you use Nepal On Demand
  • Try restarting your home network. Unplug your modem and home router from your power connection. Plug in your modem and wait until all the indictor lights are blinking. Plug in your home router. When your router lights are all blinking properly, restart your computer and try streaming your movie again
  • Be sure to have the latest version of software installed.

Update firewall. If you use firewall software, add www.nepalondemand.com as a trusted site

How can I continue to watch movies and TV shows I was watching earlier?

The ‘Continue Watching’ function works the same way for all platforms. You can start watching movies or TV shows on one platform, and resume watching on another.

  • Play any movie or TV show
  • Stop the video whenever you want
  • Come to the Featured screen and refresh it once
  • You will see a “Continue Watching” section at the top with all of the movies and TV shows that you have not completed watching displayed with the most recently watched title displayed on the far left. Select title and the movie or TV program will resume where you last were

Note: If the title is not available on the platform you are using, it will not be available in the Continue Watching section.

Why is the video quality so poor on my Apple or Android device?

Our goal is to deliver an optimal streaming experience to all Nepal On Demand users. When you use Nepal On Demand on a slow network connection, we automatically adjust to the best quality for your network speed to ensure that you get a smooth playback.

If you are using our service via the Nepal On Demand app on a mobile device, connect to a high-speed Wi-Fi network whenever possible. If one isn’t available, try using a faster 3G/4G mobile connection.

Videos won’t play at all. What should I do?

If you are streaming from the Nepal On Demand Android or iOS app, try these tips:

  • Delete the Nepal On Demand app and re-install it from the App Store or Google Play
  • Turn off your phone and turn it back on

I am paying for a Nepal On Demand subscription but cannot watch Live TV Channels or On Demand Content. What can I do?

If you are being billed monthly for a subscription but are unable to watch movies, you might be logging in with an email address that is not associated with your paid subscription. Confirm by doing the following:

  • Go to www.nepalondemand.com, click “Log in” from top right corner of the page. If you are currently logged in, log out and log in again
  • After logging in, click the “Account” link at the top right and then click “Subscriptions”
  • Make sure that the account associated with your email address has an active subscription

I forgot my password. When I tried to reset it, I received an error that my email address is not recognized. What should I do?

If you are an Ooredoo subscriber, to get a new password, text PASSWORD to 92509.  

If you are NOT an Ooredoo subscriber, go to https://www.nepalondemand.com/myaccount/lost-password/

When you submit your email address in the Forgot Password dialog and you see the message “You are not registered for this service using this email”, then that particular email address is not associated with a Nepal On Demand account. Please check all email addresses you may have used, including those you might not normally associate with online subscriptions.